How To Make An Appointment And Pay Bill At MU Health?

MU Health

About MU Health

We provide a wide range of services, from basic screenings to sophisticated kidney transplants, and we’re here to serve you.

A wide range of expertise is available at an academic health system such as MU Health Care. In our practice, patients have access to the most current therapies and findings in medical science.

Thanks to our multidisciplinary approach, no matter how good or bad your health is, we’ll provide you with the individualized care you need.

Preventive health care and treatment for severe diseases and injuries are among the many services our highly trained experts provide.

Advanced treatments are available to all of our patients, allowing you to:

  • The highest standard of trauma treatment available in the area
  • Advanced neonatal care for babies is required
  • The only orthopedic hospital in the area
  • Immediate treatment for heart attacks and strokes
  • The only hospital in the state dedicated to cancer treatment.

Inspiring caring with innovation

Research at MU Health Care has made us a global health care destination because of our academic status.

MU Health Care doctors assist patients in Missouri and throughout the globe get cutting-edge care, whether it’s one of three new cancer medicines authorized by the FDA or biological therapy for joint pain.

Our scientists, doctors, and researchers all work together to develop treatments from the lab to the patient’s bedside.

As exact as the DNA of cancer tumors might be, these therapies allow you to get fully tailored therapy.

With a research reactor in Missouri, we can conduct cutting-edge research and develop breakthrough, personalized treatments right here at home.

Patients at MU Health Care have access to the most up-to-date medical and scientific information.

It would help if you recovered to provide the answers and treatments; your doctors stay on the cutting edge of medical care.

Nearby care that is convenient for you

At MU Health Treatment, we’ve made it a priority to make it easy for our patients to get the care they need. Your regular health issues will be taken care of by a substantial primary care network we have established.

You may contact the treatment you need whenever and wherever you choose with options like expanded hours and Mizzou Quick Care clinics in Hy-Vee supermarkets.

If you’re dealing with significant health issues, we’re here to help you remain close to home while you get treatment.

You don’t have to drive far to see our health professionals, thanks to our outreach clinics in communities around mid-Missouri, from Fayette to Ashland to Jefferson City.

Patients get treatment in a healing atmosphere no matter which MU Health Care facility they visit. For your convenience, several of our locations have undergone significant renovations.

Our patient spaces are designed to meet your specific requirements and incorporate the most up-to-date technologies for monitoring and treating your health.

Educating the next generation of health care providers

Our mission is to prepare the next generation of healthcare professionals to offer the highest level of patient-centered care possible at MU Health Care.

While at the University of Missouri, students and professors learn about the most current treatments and approaches while also gaining practical experience that will benefit them in the future as they care for patients.

Your future physicians, nurse practitioners, and physician assistants will be prepared to provide compassionate, tailored care via our programs at the MU School of Medicine and the MU Sinclair School of Nursing.

Our Goals, Vision, and Core Principles

MISSION

By providing exceptional education, research, and patient care, we aim to enhance the lives of those we serve.

VISION

As a leading academic health system in Missouri, we will be a national model for excellence.

VALUES

Diversity, inclusion, and fairness

  • Respect
  • Service
  • Discovery
  • Responsibility
  • Excellence

MU Health Care’s leadership assures success and sustainability through a well-defined and well-executed strategic plan.

Patients and their loved ones, staff, and students are all included in the strategic plan’s emphasis on fulfilling the organization’s objective and vision.

MU Health History

University of Missouri Health Care has a long history of providing high-quality patient care and medical education. We’ve been serving Missourians and their families for a long time.

Our decisions and actions are guided by our goals, vision, and core values.

In the early days of MU Health Care, the following dates were significant:

  • The medical department at the University of Missouri was founded in 1845.
  • The University’s first medical degrees were conferred in 1846.
  • A medical school was founded in Columbia in 1872.
  • As a pioneering teaching hospital in the United States, Parker Hospital was established as our first clinical training center in 1901.

Accomplished Alumni

Former students include the following:

  • The first gallbladder removal in the Western Hemisphere was in 1886 by Dr. Justus Ohage.
  • William Mayo (Class of 1854) founded the Mayo Clinic in Minnesota today as one of the world’s leading medical centers.
  • In the early years of vascular surgery and organ transplantation, Dr. Charles Guthrie (Class of 1902) was involved in Nobel Prize-winning research.
  • Dr. Walter Dandy (Class of 1907) made a notable contribution to early brain surgery, inventing the ventriculogram.

MU Health History

University of Missouri Health Care has a long history of providing high-quality patient care and medical education. We’ve been serving Missourians and their families for a long time. Our decisions and actions are guided by our goals, vision, and core values.

In the early days of MU Health Care, the following dates were significant:

  • The medical department at the University of Missouri was founded in 1845.
  • The University’s first medical degrees were conferred in 1846.
  • A medical school was founded in Columbia in 1872.
  • As a pioneering teaching hospital in the United States, Parker Hospital was established as our first clinical training center in 1901.

Accomplished Alumni

Former students include the following:

  • The first gallbladder removal in the Western Hemisphere was in 1886 by Dr. Justus Ohage.
  • William Mayo (Class of 1854) founded the Mayo Clinic in Minnesota today as one of the world’s leading medical centers.
  • In the early years of vascular surgery and organ transplantation, Dr. Charles Guthrie (Class of 1902) was involved in Nobel Prize-winning research.
  • Dr. Walter Dandy (Class of 1907) made a notable contribution to early brain surgery, inventing the ventriculogram.

MU Health appointment

We value patient safety above anything else at MU Health Care. Our knowledge of infectious disorders, particularly COVID-19, has allowed us to build a safe and easy experience for our patients.

To prepare for your first encounter with a new doctor, you may question what you need to do. What do you want to know? What kind of inquiries ought you to make?

Our goal at the University of Missouri Health Care is to ensure that all your visits are quick and easy. Check out the details below to understand how to get the most out of your doctor’s visit.

What to bring to your appointment with the doctor

Please bring the following materials to your first appointment with your new doctor to ensure a productive and happy experience:

  • A photo ID is required.
  • Insurance card(s)
  • You’ll need to provide either cash or a credit card to pay your co-pay or deductible.
  • When your MU Health Care doctor’s office requests it, bring the most recent copies of your test results and any accompanying medical photos.
  • Over-the-counter and prescription medicines that you are currently taking.
  • You should have a list of questions to ask your doctor.

Your appointment time has arrived.

You may avoid feeling hurried by arriving 15 minutes before your scheduled appointment.

If you’re a new patient, take advantage of the additional time to complete paperwork, review any concerns, and determine what you want to discuss with your doctor.

Please proceed to the Admissions/Registration section on the hospital’s first floor, where you have surgery if you have an appointment for a procedure or operation.

MU Health

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MU Health Employee portal

It should be simple to keep track of your health. Access to your medical data and a secure means of contacting your doctors are both provided by the University of Missouri Health Care.

Our app, HEALTH Connect, or logging in is all you need to view your data.

With access, you can:

  • Keep track of all of your upcoming events.
  • Get in touch with the members of your healthcare team.
  • View your lab results.
  • Take a look at what you’ve done in the clinic.
  • Request a new prescription.
  • Obtain a copy of your immunization record.

All of the services above are available to you if you have children.

Get the app

New Patients

Creating a personal profile

Register online or ask your doctor to send you an invitation to your next appointment to set up an account.

You may select to get an access code through email or text message when you register online.

Your new version will be created using this code. Instructions on writing and gaining access to your data may be found in your email invitation.

Requesting access to your child’s data

You must fill out a form to access your child’s or loved one’s records.

Pay Your Bill

There are several ways to pay your medical bills at the University of Missouri Health Care and the University Physicians.

MU Health Care and University Physicians’ bills may be paid using the following steps. There are still ways to pay for services rendered by Columbia Family Medical Group before June 22, 2020.

Please choose the payment method that is most convenient for you when paying your MU Health Care and University Physicians bills:

Online

PAY YOUR BILL ONLINE.

Debit cards, credit cards, and bank accounts are all acceptable means of online payment. Only Mastercard, Visa, or Discover are accepted at this time.

By Mail

Please send your payment to our post office box and a copy of your payment stub. The account number should be included in the check memo line.

  • The University Physicians (blue bill statement)
  • Box 80895, Washington, D.C.
  • It is located in the 64180 zip code of Kansas City, Missouri.
  • All payments should be made to MU Health Care (the gold billing statement).
  • Post Office Box 807003
  • 64180-7003 Kansas City, Missouri

Please do not send cash through the mail or deposit cash into our drop boxes since these methods are not secure.

Drop Box

Deposit in one of our drop boxes:

  • University Hospital, One Hospital Drive, 1st floor, Admissions and Registration Department (Temporarily closed)
  • First floor opposite the pharmacy of University Physicians Medical Building, 1020 Hitt St.
  • The main foyer of the Women’s Hospital at 404 N Keene St.

Via Phone

By dialing 573-884-3300, option 1, or toll-free at 800-877-2372, option 1, you may pay your account by phone using your credit card.

What’s Up With the Two Bills I Got?

Our hospitals and clinics may provide you with two separate invoices for the same treatment.

The University of Missouri Health Care will be responsible for one of the bills.

The facility fee and any additional tests you get are included in this price: X-rays, lab tests, and other special tests ordered by your doctor all fall under this category. The MU Health Care bill is gold in color.

If you had an office visit, had any procedures done, or had any lab tests or radiological interpretations, you’ll be hit with a second bill from University Physicians.

University Physicians’ clinics do not cover the expenses of supplies and facility overhead since physicians do not privately operate them. The University Physicians’ billing statement is blue.

Please contact us at 573-884-3300, option one, or 800-877-2372, option one, if you have more questions.

Form of Accident and Liability

Any time you obtain medical treatment due to an accident, you must fill out an Accident and Liability Form.

Your accident report, if you have one, will also be required. Please get in touch with us at 573-884-3300, option two, or 800-877-2372 if you have more questions.

MU Health Jobs

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MU Health FAQs

Why has MU Health Care’s CMS rating been lowered to one out of five stars? CMS is reducing payments to MU Health Care for what reason?

Medical University of South Carolina’s (MU Health Care) mission is to save the lives of the most critically wounded and unwell patients.

Transfers from other institutions typically bring patients with various chronic disorders and extensive medical requirements to MU Health Care.

Hospital-acquired conditions (HACs), a significant statistic in CMS’s evaluation of hospital quality and safety, are recalculated periodically.

Previously, patients transferred to MU Health Care from another facility were not included in many of these HAC estimates.

Since the recent changes by CMS, a more significant number of these patients are now covered. The ratings of MU Health Care have been lowered due to the new method of calculating them.

CMS also recalculated the overall hospital rating, and the weight of one aggregate HAC metric was modified, which resulted in a significant change in our score.

These scores do not accurately represent the significant gains in patient satisfaction, quality of treatment, and timeliness that MU Health Care has achieved over the last two years, according to CMS statistics from 2017 and 2018.

Is MU Health Care still safe to visit? In terms of patient care, what does this mean?

Quality and safety are of the utmost importance to us at MU Health Care. To provide the best possible treatment for our patients, we are dedicated to improving our quality of care and doing so regularly.

In our facilities, we take seriously any failure to meet our pledge to provide the best possible care to our patients.

That being said, it is crucial to identify the modest number of patients that suffer from patient safety incidents (PSI) each year.

Mid-only Missouri’s recognized Level 1 Stroke Center, Trauma Center, and Cancer Center are honored to serve our community.

In addition to these honors, we have received national acclaim for our orthopedics, urology, and nephrology expertise, all of which speak to the exceptional quality of treatment we deliver to our patients.

Is MU Health Care doing anything to guarantee patients get the most excellent quality and safest treatment possible?

Quality and safety are of the utmost importance to us at MU Health Care. To provide the best possible treatment for our patients, we are dedicated to improving our quality of care and doing so regularly.

For us, ensuring the highest standards of quality means establishing high objectives, making systematic changes to processes, and regularly monitoring the results of those changes to ensure they are working.

Continued emphasis on quality and safety measures that directly affect patients has been bolstered by the involvement of senior executives from throughout the organization.

We’ve been working hard to improve many areas where we were falling short, and we’ve already seen significant reductions in readmissions, mortality, and other safety-related metrics (including conditions acquired in the hospital). 

Over the last three years, our healthcare system has implemented more than 1,600 quality improvement initiatives, including the following:

  • Hospital-acquired conditions (HACs) and postoperative hazards were addressed by establishing new expert teams and implementing new policies.
  • We are establishing expert teams and assigning accountability for patient care quality and safety to individuals inside our organization.
  • To decrease the likelihood of re-hospitalization, it is necessary to improve planning, coordination, and education for staff, patients, and families.
  • Data collection and analysis to guide standard performance improvements, emphasizing clinical areas important for mortality reduction.
  • Considering that our primary goal is to save and enhance lives, we take CMS ratings very seriously and use them as a springboard for new ideas and initiatives. Everyone who walks through our doors can expect nothing but the best treatment from us in the future.

How do the CMS ratings get gathered? Was MU Health Care penalized the most by the following metrics?

For each hospital, the CMS Hospital Compare system assigns an overall star rating based on a composite of up to 57 quality metrics spanning seven quality areas: mortality, the safety of care, readmission, patient experience, efficiency in the use of medical imaging, and effectiveness of treatment.

The weighted average of these category ratings is used to arrive at a hospital summary score.

Additionally, CMS modified the weight of this composite measure, CMS’ safety of care calculation, and the changes in the number of patients moved in from other hospitals included in PSI-90 calculations for MU Health Care. Particularly in this region, the weight of PSIs went from a weight of 15% to a weight of about 70% in the safety of care. Changes to the CMS rating adversely impacted MU Health Care.

Do you know how long it took to collect the data that led to these alterations? What is the reason for CMS ratings being delayed?

This decline in Medicare payments derives from data gathered between 2014 and 2017. The one-star rating was based on data collected by the CMS between 2014 and early 2018.

CMS has made various revisions to its Overall Hospital Quality Star rating program since its inception in 2016, citing the need for extra time to investigate stakeholder concerns about the effect of the changes on the quality of care.

What metrics does MU Health Care use to gauge its performance? When it comes to monitoring patient data and results, what tools does it employ?

Data on patient safety is collected at the MU Health Care System (MUHCS). After a patient is discharged, we look at the medical record to see whether any PSI-90-related diagnoses have been assigned and verified using the technical definitions.

The Clinical Analytics team at MU Health Treatment delivers an initial case finding, and the coding team completes the case finding at the end of inpatient care.

For medical coders, extra examination and assessment of the PSI-90 measurements are activated by a function in the MU Health Care program based on coded conditions.

To guarantee correct recording and management, MU Health Care utilizes these methods to analyze suspected instances and verified cases of various illnesses.

Patients’ cases that fit under CMS requirements for PSI-90 measurements are additionally verified by MU Health Care using a database from Vizient, a member-driven health care performance improvement organization.

It takes Vizient 45 days to report on PSI measures, which is far quicker than the 45 days that CMS gives.

MU Health Care may use Vizient services to compare its performance to other academic medical centers, acquire information on best practices, and pick up tips from those already succeeding.

If MU Health Care continues to improve, when do you think it will be reflected in the CMS ratings?

Although CMS examines data going back five years in certain circumstances, many measures are based on data going back five years.

Our favorable findings will not be released for at least a year or two because of the time lag between the submission of data and CMS’s follow-up assessment of the data.

Since our purpose is to save and enhance lives, we take CMS ratings very seriously and enjoy the chance to think of new improvement methods since we constantly strive for perfection.

What should patients do to guarantee that they get the safest, highest-quality treatment possible?

Patients and their families must take a role in patient safety. Many medical mistakes may be avoided if patients, their families, and caregivers communicate well.

Patients at MU Health Care are urged to:

  • Be honest with your caregiver about your medical history. Medications you take, surgeries you’ve had, and allergies all fall under this category. When your caregiver has as much information as possible about you, your care plan and rehabilitation will be more effective.
  • Before taking a drug you don’t recognize, ask inquiries.
  • A worry or query regarding your care might be addressed by asking questions.
  • Wash your hands before interacting with others, including your caretakers and guests. To minimize the spread of illness, always wash your hands before eating or touching anything.
  • Learn how to take care of yourself and your family at home, and teach them how to do the same.
  • If you get a patient satisfaction survey after a visit to MU Health Care, please complete it. Thank you for taking the time to answer these questions.

At muhealth.org/quality, patients may find out more.

How can people be sure they are doing their research and making well-informed health care decisions?

Patients must conduct their due diligence to ensure they get the most acceptable treatment for their circumstances.

Hospitals recognized for their expertise, national recognition of excellence, physician specializations, and patient and family experiences should be considered when selecting a facility.

To learn more about MU Health Treatment’s efforts to enhance the quality of care, visit muhealth.org/quality and see how it compares to other hospitals in Missouri and the rest of the nation.

According to CMS’ Hospital-Acquired Condition (HAC) program, how much money would MU Health Care lose? Will this have an impact on the financial health of MU Health Care?

CMS’ HAC program will result in lower Medicare payments to MU Health Care in the next federal fiscal year.

Based on statistics from 2014 to 2017, this cut represents 1% of Medicare payments or $800,000 from October 2018 to July 2019.

Even though we do not want to face any reduction in reimbursement, we are financially sound.

We will continue to focus on sound and proactive cost management that promotes growth and development for our organization and is in the best interest of our employees, physicians, and all those we serve.

There are no discussions to transfer ownership of St. Mary’s Hospitals in Jefferson City and Audrain from MU Health Care to SSM Health.

No. Health Systems like SSM have chosen to begin exclusive discussions with MU Health Care because of our capabilities as a premier academic health system and our ability to strengthen the current solid local specialized care and services.

Ongoing diligence is helping us to understand better each other’s companies, which includes a closer look at the quality and performance standards we both hold ourselves to.

Despite the recent CMS ratings, MU Health Care continues to be a leader in providing quality care, and we believe this potential transaction will create a new level of stability for health care in this region, ensuring that everyone has greater access to care that is critical to maintaining the health of the communities we serve.

In terms of academic medical centers and critical care hospitals, how does MU Health Care’s rating stack up?

Vizient, the most prominent member-driven health care performance improvement organization in the United States, has put MU Health Care in the top half of all university medical facilities.

Academic medical facilities like MU Health Care have different patient groups, and Vizient’s quality and accountability rankings consider that.

People around the state are often moved to MU Health Care facilities, where they come with many chronic ailments and complicated health care demands, thanks to the institution’s depth of knowledge and creativity.

According to Vizient statistics, MU Health Care gets many transfers from other academic medical institutions around the country.

Academic medical institutions, including MU Health Care, are more likely to be targeted by CMS for HAC payment reductions because of the complicated medical demands of their patients, according to an independent investigation by Kaiser Health News, the Association of American Medical Colleges, and others.

Hospitals penalized more frequently by CMS for HACs also provided more advanced services, were major teaching institutions, received more quality accreditation, and performed better on other process and outcome measures, according to research published in the Journal of the American Medical Association (JAMA).

As a company, we take great pride in treating the most critically sick and damaged members of society. In our objective to save and enhance lives, we are unwavering in our commitment to care for all patients and will continue to do so.

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