Duly Health and Care Laboratory Services

Duly Health and Care

DuPage Medical Group has been renamed Duly Health and Care.

In September 2021, Duly Health and Care were created with one goal in mind: to help you thrive.

Proper health, in our opinion, has no bounds, and it cannot be identified in a system where people are considered patients with symptoms that need to be treated. People don’t want to be patients or even think of themselves.

At Duly Health and Care, we have professionals ready to accompany you on your health journey, no matter where it may take you.

Providers think that health isn’t merely the absence of illness but an ongoing pursuit to realize your actual poten­tial.

As a result of their ingenuity, these providers will be able to provide you with an experience that is really out of this world.

As the name implies, we at Duly Health and Care believe that better health leads to greater happiness.

Health and care perspective.

Our Beliefs

Every individual has the potential to reach their full potential.

When it comes to bloom­ing, it’s all about the individual. Empowering your journey is an honor for us.

We do it this way:

  • With your aid, we will be able to help you realize your full potential.
  • By extending our services outside the borders of our clinics, we can better serve you.
  • By empath­izing with you as a person rather than as a patient.

During the Extraordinary

We’re not content with good enough. Every person and every event has the extraordinary in it.

We do it this way:

  • With the help of personalized care that is tailor-made for you.
  • To provide you with the care and support that you need.
  • With the help of a team of specialists that bring their A-game every day.

Everyone Deserves an Imaginative Friend or Supporter.

As a patient, you should always have a guide to navigating the healthcare system.
We use the combined strength of our partnerships to open up new vistas of possibility.

We do it this way:

  • We achieve this by putting your needs first.
  • You can get better care for yourself and a better quality of life by utilizing innovation as a roadmap.
  • By tirelessly striving to make every interaction unique and one-of-a-kind.

Duly Health and Care

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The Story of duly health and care

50 years ago, Dr. Robert McCray, a local surgeon, and health care pioneer conceived DuPage Medical Group.

DuPage County physi­cian practices were re-defined by Dr. McCray’s advancements, which provided personalized, cutting-edge health care that was previously only available at university medical and research centers.

The process of forming

The early 1960s saw Dr. McCray, a private practice surgeon in Glen Ellyn, Ill., re-imagining the physician practice to provide local patients with easy access to specialized medical services.

Dr. McCray foresaw many characteristics of a group practice that are now taken for granted when Glen Ellyn had just 11 physicians practicing and few medical specialists.

At the prestigious Mayo Clinic in Minnesota, Dr. McCray examined specific elements that make group practices successful while traveling to 35 hospitals.

He collaborated with several other area doctors, including fellow sur­geon Dr. Glen Asselmeier and internists Drs. Joe Crumrine, Fred Kuharich, James Erlen­born, and pediatricians Drs. James Ver­coe and William Kin­dra­chuk, to treat a wide range of patients.

When Dr. Gary Chris­tensen finished his residency in Obstetrics and Gynecology, he joined the team a short time later.

A 12,000 square-foot building was completed in August 1963 and renamed the Glen Ellyn Clinic in honor of the Mayo Clinic.

Innovation-based

A team of eight doctors, fifteen nurses and lab technicians, and administrative support worked together to launch the Glen Ellyn Clin­ic on September 1, 1964.

Groundbreaking innovations included a lab, X-ray, and pharmacy, all located on-site at the clinic’s inception. Evening hours, 24-hour pediatric care, and an emergency department were available at the clinic.

It was a first for the residents of DuPage County, Illinois, who could get a complete variety of specialty health care in one area for the first time.

The clinic was also open to administrative innovation. A physician’s nursing and office staff, medical records, and billing functions merged into a single organization.

Accounts receivable were consolidated, and a bonus structure based on performance and clinical prof­itability was implemented. The founders also made sure that younger doctors had access to partnership opportunities.

300 new patients a month were seen at the clinic after its first year of operation. With a clinic extension of 24,000 square feet completed in 1970, the partnership had expanded to include 25 physi­cians.

Succ­ess and Ex­pansion

In the early 1970s, the clinic’s patient population and personnel continued to grow. The influx of additional doctors necessitated the construction of two new office buildings.

New physi­cians viewed Glen Ellyn Clin­ic as an oppor­tu­ni­ty to prac­tice in the com­pa­ny of estab­lished col­leagues.

Mean­while, the clin­ic intro­duced a variety of spe­cial­ties to the West­ern Sub­urbs, includ­ing tho­racic surgery, neu­ro­surgery, car­diac surgery, gas­troen­terol­o­gy, inva­sive car­di­ol­o­gy, and neonatology.

To accommodate doctors in 16 specialties and sub-specialties, the clinic added 38,000 square feet of office and lab space in the 1980s.

There are now full-service clinics in Bloomingdale and Naperville. A decade later, Glen Ellyn Clinic was one of the city’s largest employers, with 80 doctors and 480 staff members handling 300,000 annual patient visits.

A yearly 100,000 tests were performed on-site, with another 25,000 done offshore. It also possessed one of Illinois’ most extensive clinically operated laboratories.

Transition and Change

As some founding clinic partners started to retire in the 1990s, significant changes occurred. In addition, the medical and information technology improvements need substantial financial investment to stay up with the current industry.

Additional changes in reimbursement methods necessitated new operational approaches due to the rise of managed care.

It became part of the country’s leading physician management company in the late 1990s to assure that the clin­ic would have the financial strength it would need to thrive.

However, the new set-up didn’t signify an end to the difficulties. In the 1990s, as managed care spread throughout the country, physi­cian organizations such as Mid-Amer­i­ca Health Part­ners and Wheaton Medical Clinic, which would figure prominently in the future of the Glen Ellyn Clinic, felt increasing pressures.

Wheaton Medical Clinic was founded in 1964 and had just partnered with a large health insurance company.

Mid-Amer­i­ca Health Part­ners, a physician-led independent practice group, was created in 1995 with 50 primary care physicians.

It wasn’t until 1997 that Wheaton Medical Clinic combined with Glen Ellyn Clin­ic, that Mid-Amer­i­ca joined.

Shortly later, doctors from all three hospitals started working together to reestablish the combined clinic as a private medical group practice with local management.

In 1999, DuPage Medical Group was born due to these efforts.
DuPage Medical Group became the state’s leading multi-specialty group practice with a leadership structure intended to maintain the proper balance between primary care and specialty care.

DuPage Medical Group, which has more than 700 primary care and specialty physicians in more than 100 locations, treats nearly one-third of DuPage County’s population each year.

Today

A new name for DuPage Medical Group will take effect on September 15, 2021: Duly Health and Care.

Health care should be done the way it was meant to be done, and our name reflects that. “Du” is Latin for “two,” It refers to two people working together toward the same goal: the patient and the caregiver.

The way health care should feel is where we’re going and where we came from — DuPage.

Duly Health and Care is the biggest inde­pen­dent, mul­ti-spe­cial­ty physi­cian-direct­ed med­ical group in the Mid­west with more than 900 pri­ma­ry care and spe­cial­ty care physi­cians and more than 6,000 team mem­bers, in over 150 loca­tions.

The organization’s efforts are devoted to helping those it serves to achieve their full potential by challenging the expectations to provide exceptional health and care services.

As many as 2.5 million people are supported by Duly Health and Care physicians and team members each year in their personal health journeys, and the holis­tic care delivery model helps each one meet their extra­or­dinary potential.

Since its inception, Duly Health and Care have been steadfast in its pursuit of new ideas that push the boundaries of what is expected to provide exceptional service to all of our clients.

Duly Health and Care

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Duly Health and Care jobs

To help each team member reach their professional and personal potential, Duly Health and Care provide them with the resources and guidance they need along the way.
We exist to help humanity prosper.

That means:

  • We seek to under­stand what mat­ters most to you and sup­port your professional objectives.
  • We enroll and hold group mem­bers who are specialists, yet who share a relent­less pas­sion and pride for help­ing oth­ers live hap­pi­er and health­i­er lives.
  • We put a lot of effort into helping our team members develop their talents in a meaningful manner.

As health and care providers, we are challenged by the expectation to provide exceptional service.

That means:

  • We’re not content with mediocrity. Every day, our team members come up ready to go above and beyond the call of duty.
  • The most extraordinary work of your career may be unleashed when assumptions are challenged, and dissension is invited.
  • We perceive and sup­port the extra­or­di­nary in every per­son with­in and beyond the boundaries of our work.

We pur­sue imag­i­na­tive allyship.

That means:

  • We genuinely engage in per­son­al­ized expe­ri­ences to deliv­er care that is coor­di­nat­ed and has pos­i­tive results.
  • We seek out talent from outside the industry because we believe that fresh eyes might see more potential in our work.
  • We’re not going it alone, like every other successful j, and itey. We believe that a group of people working together can accomplish great things.

Your journey with Duly Health and Care includes leading compensation and benefits, a long-term commitment to work/life balance, and innovative perks that support a healthier and happier you.
Let’s get start­ed! Apply to join us on an extra­or­di­nary adventure.

Duly Health and Care

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Duly Health and Care Locations

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Duly Health and Care laboratory

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Duly Health and Care

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Duly Health and Care Medical Records

UPDATE TO THE ONSITE DELIVER­ERY METHOD — COVID-19 Virus: Scan­STAT will ship or deliver medical records electronically through encrypt­ed email, encrypted FTP, or requestor portals via Scan­STAT.

Please schedule an appointment by choosing “Pick up with Pho­to ID” in Section 4 of the Autho­riza­tion for Release of Health Information form if you need to pick up medical records urgently (“sched­uled appointments”).

Please contact us at 1630–873–8748 from 8 a.m. to 5 p.m. Monday through Friday to schedule an appointment. The patient will be contacted by a Scan­STAT associate to schedule an onsite pick-up.

To ensure a safe onsite pick-up, please follow the instructions provided by the Scan­STAT associate, which will include wait­ing in your car and not inside the facility.

Requesting medical records.

You may fill out the following form to get a copy of your medical records:

Online

Using a Paper Form

The information you’re looking for may already be available online in our MyChart patient portal.
Your medical records should be delivered directly to Duly Health and Care by the facility where you received them.

Edward-Elmhurst Health­care’s records cannot be released by Duly Health & Care. To get copies of your data from such places, you must contact them directly.

Please contact 16308738748 from 8 a.m. to 5 p.m. Monday through Friday for any questions.

Deliv­ery

Effective 11/16/2020, records requested by the patient will be provided securely by email or by mail to an address specified by the patient, assuring their safety and privacy.

Sec­tion 4 on the Autho­rization for Release of Health Information form asks you to indicate your preferred mode of delivery.

Processing may take up to 30 days.

Please choose “Pick up with Pho­to ID” in Section 4 of the Autho­riza­tion for Release of Health Infor­ma­tion form to schedule an appoint­ment for urgent onsite pick-up of medical data.

Please contact us at 1630–873–8748 from 8 a.m. to 5 p.m. Monday through Friday to schedule an appointment. The patient will be contacted by a Scan­STAT associate to schedule an onsite pick-up.

To ensure a safe onsite pick-up, please follow the instructions provided by the Scan­STAT associate, which will include wait­ing in your car and not inside the facility.

Fees

Requests for information to be provided to a medical professional outside of Duly Health and Care are free. Requests to be forwarded to you or someone else who is not a medical practitioner may be subject to costs.

Scan­STAT will provide you with an invoice sum­ma­riz­ing the costs if your request involves a fee. Alternatively, you may submit a check to the address shown on the invoice or pay online at https://www.scanstat.com/.

Payment may be made by cheque or credit card, and payments made with cash will not be accepted. Following Illinois and federal law, all fees are set by the firm.

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